Terms of Service | Tree Traction

1. Acceptance of Terms

By accessing or using the Tree Traction website and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use our services. These terms apply to all visitors, users, and clients of Tree Traction.

2. Services

Tree Traction provides direct mail marketing services exclusively for tree service companies. Our services include neighborhood targeting and analysis, custom mailer design, printing and distribution via USPS Every Door Direct Mail (EDDM), route-level call tracking, campaign performance reporting, and dedicated account management.

3. Payment Terms

All services are billed on a monthly basis. The initial service agreement is a three-month commitment. After the initial three-month period, the agreement continues on a month-to-month basis. Cancellation requires 30 days written notice to support@treetraction.com. Pricing is based on volume and is agreed upon prior to campaign launch.

4. Intellectual Property

Client data, tracking phone numbers, campaign performance data, and route-level insights belong to the client. Clients retain full ownership of all data generated through their campaigns. Tree Traction retains ownership of its proprietary targeting algorithms, satellite imaging technology, software platform, and internal systems. Mailer designs created by Tree Traction for a client are licensed for the client's exclusive use during the term of service.

5. Client Responsibilities

Clients are responsible for providing accurate business information, responding to account manager communications in a timely manner, approving mailer designs before distribution, and maintaining the ability to handle incoming call volume generated by campaigns.

6. Limitation of Liability

Tree Traction shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from the use or inability to use our services. Our total liability shall not exceed the amount paid by the client in the three months preceding the claim. Tree Traction does not guarantee specific revenue outcomes, though we stand behind our performance guarantee as described on our website.

7. Termination

Either party may terminate this agreement after the initial three-month period with 30 days written notice. Tree Traction reserves the right to terminate service immediately if a client engages in fraudulent activity, violates these terms, or fails to make timely payments. Upon termination, clients retain ownership of all their data and tracking numbers.

8. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Utah, without regard to its conflict of law provisions. Any disputes arising from these terms shall be resolved in the courts located in Utah County, Utah.

9. Text Messaging Terms

This section applies to anyone who receives text messages from Tree Traction.

Program. Tree Traction Hiring. If you apply for a job with Tree Traction and agree to receive texts, our recruiting team sends you text messages about your application: interview scheduling and confirmations, rescheduling, reminders, and next steps. You can also text us questions about your application and a member of our team will reply.

How you opt in. You opt in by checking the text message consent box on our job application, or by telling one of our recruiters that we can text you. Agreeing to texts is optional and is not a condition of applying or of being hired. If you don't opt in, we will contact you by email or phone call instead.

Message frequency. Message frequency varies. You will usually get a few messages a week while you are actively interviewing with us, and none once your application is closed.

Cost. Message and data rates may apply. Tree Traction does not charge for text messages. Check your mobile plan for details.

How to stop. Reply STOP to any message to opt out. We will send one message confirming that you have been unsubscribed, and after that you will get no more texts from us unless you opt in again. To opt back in, reply START.

How to get help. Reply HELP to any message, or email support@treetraction.com.

Carriers. Wireless carriers are not liable for delayed or undelivered messages.

Privacy. We use your mobile number only to send the messages described here. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. See section 4 of our Privacy Policy for details.

10. Changes to Terms

Tree Traction reserves the right to update these Terms of Service at any time. Clients will be notified of material changes via email. Continued use of our services after changes constitutes acceptance of the updated terms.

11. Contact

For questions about these Terms of Service, contact us at support@treetraction.com.